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FAQs

How do I track my package(s)?

Once your order gets shipped, you will receive an email notification along with the tracking number and the carrier that was used. If you do not receive an email, please reach out to us and we will assist you on tracking your package. Please note, some multi product orders might get shipped from different warehouses, utilizing different carrier methods.

Can I ship my wheels to a different address than my billing if I pay with a credit card?

For your protection as well as to prevent fraud, we may only ship to your billing address.

Do you ship Internationally?

Yes we do, please see our Shipping details page for more information.

Do you ship to APO addresses?

Yes we do, however the weight limitation for each package is 70 lbs.

Do we Price Match?

Yes, we have the lowest price on all our products, but if you do find another lower price from another authorized dealer, we will honor that price.

Do you offer in-house mounting and balancing?

Yes we offer Hunter TC3700 touch less mounting & Hunter GSP9700 road force balancing.

Do you offer installations at your facilities?

Yes our current Los Angeles facility is a full service shop. Feel free to visit our showroom at 3133 W Burbank Blvd, Burbank, CA 91505

Do you sell wholesale to dealers?

Yes we do sell to wholesale dealers. Please email us at sales@vibemotorsports.com for more details.

What are hub rings? Are they required?

Many wheels are designed to fit multiple vehicle models and will use a centering ring or hub ring system to reduce the bore size to match the hubs of the different vehicles. As a result it keeps the wheel perfectly centered on the hub as the lug/bolt hardware is torqued down.

Should you use your O.E. hardware when you buy new wheels?

If your new set of wheels is packaged with brand new hardware, it is highly recommended to only use the new hardware we provided with the wheels. Do not use your vehicle's original hardware unless your invoice has a special note stating to.

What is the proper torque for wheel & tire installation?

For the most proper installation the torque specifications can be found in your vehicles owner manual, obtained from your vehicles dealer, or certified technician and or shop.

What type of payment methods are accepted?

We accept all major credit cards, PayPal, Checks, and Bank Wire Transfers. We also offer 0% Snap Financing options. Click here to learn more.

For International Customers, we only accept PayPal and Bank Wire Transfers.

What payment method is preferred for International Orders?

For safest and most prompt processing, we prefer you pay via bank wire transfer or using your PayPal account.

Will I be charged Sales Tax?

No. Sales tax will only be applicable to CA residents only.

How do I apply my promo code?

To apply your promotion code, please go to your checkout page and you will see an area to apply your code.

When will my order be processed?

Most orders are processed within 1 business day.

When can I expect my order to arrive?

Most orders reach their destination within 2-5 business days. For best estimation, please follow your tracking number to know when your order will be delivered.

What does it mean when an item is on backorder?

When an item is on backorder, it means an order from the manufacturer and an approximate stock date has not yet been determined. If this option is selected, we will contact you when more information is available.

How can I get a copy of my invoice?

When your order has been shipped an invoice will be sent to you via email. If you need a reprinted copy, please email sales@vibemotorsports or call us directly at 1-800-814-VIBE (8423).

Is it safe to shop online?

All of your shopping experience is conducted via secure server connections. We use SSL Encryption to ensure all of your personal information along with your credit card information is passed using a secure server.

How do I return a product?

To return your product(s) you must be issued an RMA number. To request an RMA number please email us or contact us directly. Please be sure you read our Return Policy, to make sure your product qualifies for a refund.

What to do if you receive damaged or incorrect merchandise?

If there is an error with your order or you feel a need to return or exchange an item, please call us at 1-800-814-VIBE so we can help you find a quick resolution. We will provide you with a Return Merchandise Authorization form and answer any questions you may have.

When can I expect to receive my payment on a return?

We issue refunds on products once they have arrived back to our facility and an inspection has been performed on the parts.

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