Refund policy

Need to start a return? Request an RMA on our Returns page before sending anything back.

Returns at a glance

• ✓ Returns accepted within 14 days of receiving your order
• ✓ Items must be new, unused, in sellable condition and in their original box and/or packaging
• ✓ An RMA (Return Merchandise Authorization) is required before shipping anything back
• ✓ Refunds are issued to the original payment method once the return is received and inspected (usually within 48 hours). Wire transfer payments are refunded by check.
• • A 20% restocking fee plus original shipping costs is deducted from standard returns
• • Customers are responsible for all return shipping costs. Return labels can be issued, with the cost deducted from the refund or exchange.
• ✓ Our mistake? Errors made by Vibe Motorsports qualify for a free return or exchange (your choice) with no restocking fee.

Not returnable

• ✕ Special-order products, including but not limited to custom-drilled wheels, custom-made wheels and custom accessories
• ✕ Premium custom colors and specialty finishes, even if the final color looks different than expected
• ✕ Deposits for special-order products or mounted wheels and tires (non-refundable)
• ✕ Items that are not in the same condition as when sold; these will be sent back at the buyer's expense
• ✕ Returns or exchanges sent without an RMA are subject to additional fees and deductions

Custom colors & finishes

Custom finishes are applied in batches, so slight variations in shade, tone and gloss can occur. These variations are not defects and do not qualify for a refund, exchange, cancellation or refinishing. By ordering a custom finish, you accept these possible variations. Please double-check size, fitment, finish and specs before ordering, and call us if you're unsure whether an item is custom.

Cancellations

Cancellation requests must be made before a tracking number is created. If the order qualifies for cancellation, the customer is responsible for the payment processing fees of the payment method used:

• • 2.5% for credit or debit card payments
• • 7% for financing payments (Affirm, Shop Pay Installments, etc.)

Custom and special-order items cannot be cancelled once ordered.

Exchanges

Products being exchanged must be in their original, unused condition. Customers are responsible for all shipping costs associated with the exchange, calculated at the time of the exchange and varying by product.

Questions?

Call (800) 814-VIBE (8423), Mon – Fri, 9 AM – 6 PM PT, or contact us.