Returns & exchanges
Not the right fit? Request an RMA below and we'll walk you through it. Here's everything you need to know before sending anything back.
How it works
Request an RMA
Fill out the form below with your order number. We'll reply with your RMA number and instructions.
Pack it up
Use the original box and packaging. Items must be unused and in sellable condition.
Ship it back
Write your RMA number on the box. Return shipping is paid by you — we can issue a label and deduct it from your refund.
Get your refund
Once it's inspected (usually within 48 hours), we refund your original payment method. Wire transfers are refunded by check.
At a glance
Cancellations
Contact us as soon as possible. Cancellation requests must be made before a tracking number is created. If your order qualifies, the payment processing fees from your payment method are deducted from your refund.
Full policy
If for any reason you are not completely satisfied with your purchase, you may return the product(s) within 14 days after receiving them, subject to a 20% restocking fee plus original shipping costs. All products must be in their original, unused, sellable condition and returned in their original box and/or packaging. Customers are responsible for all return shipping costs. If returned merchandise is not in the same condition as when it was sold, we will not be able to process the return and it will be sent back at the buyer's expense.
Special-order products cannot be returned due to the nature of the product. These include, but are not limited to, custom-drilled wheels, custom-made wheels and custom accessories. Deposits for special-order products or mounted wheels and tires are non-refundable.
Premium custom colors and specialty finishes are made to order and are final sale. Because custom finishes are applied in batches, slight variations in shade, tone and gloss can occur and are not considered defects; they do not qualify for a refund, exchange, cancellation or refinishing. By ordering a custom finish, you accept these possible variations.
Cancellation requests must be made before a tracking number is created. If the order qualifies for cancellation, the customer is responsible for the payment processing fees of the payment method used: 2.5% for credit or debit card payments and 7% for financing payments (Affirm, Shop Pay Installments, etc.). Custom and special-order items cannot be cancelled once ordered.
Products being exchanged must be in their original, unused condition. Customers are responsible for all shipping costs associated with the exchange, calculated at the time of the exchange.
Errors made by Vibe Motorsports qualify for a free return or exchange — your choice — with no restocking fee.
Please request an RMA (Return Merchandise Authorization) before sending anything back. Returns or exchanges sent without an RMA are subject to additional fees and deductions. Return labels can be issued, with the cost deducted from your refund or exchange. Once your return is received and inspected (usually within 48 hours), your refund is issued to your original payment method. Payments made by wire transfer are refunded by check.
Call us at (800) 814-8423, Mon – Fri, 9 AM – 6 PM PT, or send us a message.
Real reviews from Vibe Motorsports customers on Google.
I’ve been searching for the perfect rims for my Tesla for quite some time, and Vahan from Vibe Motorsports was incredibly patient with me over the past several months while I made up my mind. He took the time to answer all my questions without any high-pressure sales tactics. At the end of the day, I got the exact rims I wanted, and man, they are sweet! If you're looking to upgrade your ride, look no further than Vibe Motorsports, and definitely ask for Vahan.
Great to deal with just wish companys in the UK was this good and mice
Not all super heroes wear capes
Thank you
Super cool spot, nice waiting room … staff is very friendly and clean. Was in and out for my tire change way better than big chain stores + they have awesome rims / tires etc
Ordered Stance SF03 through Vibe Motorsports and they had great customer service. Originally the lug nuts that they sent were the wrong size for my car, so they overnight shipped new lug nuts to my installers shop immediately and everything worked out. Rims look great
Ryan was a huge help getting an exhaust for my Lexus RCF. He was extremely knowledgeable, answered all my questions, and made the whole process easy. Shipping was also super quick and everything arrived exactly as expected. Definitely recommend working with Ryan and Vibe Motorsports if you’re looking for great customer service and someone who actually knows the products they’re selling.
The team at Vibe are always professional, courteous and they KNOW cars and wheels. I have trusted them with all of my vehicles for years and I won't go anywhere else. I highly recommend them for all of your wheel needs!!
Ordered a set of Stance wheels for my Camaro from Tom O. He took the time to ask about my plans for the car and was very knowledgeable about what to pass along to Stance to get the fitments right. He was also super prompt about returning emails and kept me informed the whole time. Total time from placing the order to delivery of the wheels was right around 4 weeks including a break for Thanksgiving (which was right about what Tom estimated up front). I have no complaints about the process and I'll be contacting Vibe again the next time I need a set of wheels.
Great communication and answered all my questions.
Highly recommend them
Could not be happier with customer service!!!